SkankerS
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On recherche 2 personnes chez nous, je fais donc tourner l'info :
First Line Service Engineer
Location: BRUSSELS
Company: BICS
Contract Type: CDI Education Required: Bachelor
Work Experience Required: 1 to 3 years
Company Description:
Belgacom International Carrrier Services (BICS) is a subsidiary of the Belgacom Group (Belgium). From its early days of operations in 1996, BICS grew up to become the world's 9th largest voice and data transit operator, with over 1 Bio Euro in sales, 14 Bio minutes transiting through us from and to our 500 fixed and mobile operator customers. BICS employs more than 300 people from its HQ in Brussels and its regional offices in Singapore, New York, Dubai and Bern.
Task Description:
Ensuring business continuity by being part of a 24/7 organization in order to guarantee service availability
• Assuring on-line monitoring of the network and service performance
• Treating Infrastructure outages : Capacity products (Leased Lines & Carrier Ethernet), Backbone products & BICS Network (Equipment and Transmission system’s)
• Making the initial evaluation of a problem and classify it into traffic affecting or non traffic affecting problems
• Analyzing the issue to localize the point of failure and resolving issue where possible. Assigning if to the appropriate department/provider and request regular feedback if needed.
• Ensuring regular feedback to customers on the status of the problem and actions taken, such that Service level agreements are met and business or market needs addressed
• Being the first interface with the BICS Customer’s
• Promoting qualitative service support to customers, ensuring where possible that contact details are updated
• Contributing in enhancing the knowledge base for frequently occurring problems within the team
Your Profile:
• You a have a bachelors degree in electronics, informatics or telecommunication, or relevant work experience in a telecommunications operations center environment
• You are customer oriented
• You are prepared to work early and late shifts, at night and during the weekends (24/7)
• You would like to gain some knowledge of frequently used telecommunications equipment
• You are flexible and open to new technologies.
• You are someone with good communication skills both written and spoken
• You are fluent in English and Dutch or French
We Offer:
A professional and stimulating working environment in the telecommunications sector. Various career opportunities within the Belgacom Group on a national and international level, high-quality training and a rich and acknowledged expertise. We also offer you an attractive remuneration with many fringe benefits
First Line Service Engineer
Location: BRUSSELS
Company: BICS
Contract Type: CDI Education Required: Bachelor
Work Experience Required: 1 to 3 years
Company Description:
Belgacom International Carrrier Services (BICS) is a subsidiary of the Belgacom Group (Belgium). From its early days of operations in 1996, BICS grew up to become the world's 9th largest voice and data transit operator, with over 1 Bio Euro in sales, 14 Bio minutes transiting through us from and to our 500 fixed and mobile operator customers. BICS employs more than 300 people from its HQ in Brussels and its regional offices in Singapore, New York, Dubai and Bern.
Task Description:
Ensuring business continuity by being part of a 24/7 organization in order to guarantee service availability
• Assuring on-line monitoring of the network and service performance
• Treating Infrastructure outages : Capacity products (Leased Lines & Carrier Ethernet), Backbone products & BICS Network (Equipment and Transmission system’s)
• Making the initial evaluation of a problem and classify it into traffic affecting or non traffic affecting problems
• Analyzing the issue to localize the point of failure and resolving issue where possible. Assigning if to the appropriate department/provider and request regular feedback if needed.
• Ensuring regular feedback to customers on the status of the problem and actions taken, such that Service level agreements are met and business or market needs addressed
• Being the first interface with the BICS Customer’s
• Promoting qualitative service support to customers, ensuring where possible that contact details are updated
• Contributing in enhancing the knowledge base for frequently occurring problems within the team
Your Profile:
• You a have a bachelors degree in electronics, informatics or telecommunication, or relevant work experience in a telecommunications operations center environment
• You are customer oriented
• You are prepared to work early and late shifts, at night and during the weekends (24/7)
• You would like to gain some knowledge of frequently used telecommunications equipment
• You are flexible and open to new technologies.
• You are someone with good communication skills both written and spoken
• You are fluent in English and Dutch or French
We Offer:
A professional and stimulating working environment in the telecommunications sector. Various career opportunities within the Belgacom Group on a national and international level, high-quality training and a rich and acknowledged expertise. We also offer you an attractive remuneration with many fringe benefits
