Ouais, avoir un choix réduit et des prix dégueulasses. De plus les bonnes enseignes sont à 100 km de chez moi = /
Autant aller sur internet et jouer à la roulette russe... Soit, réponse d'Amazon.
Hello,
I'm sorry to hear of the difficulty experienced with the Asus H81I-PLUS Motherboard received on April 2014 from your order #XXXXXXXXXXXXX .
Under European Law customers may make a claim in respect of defective goods for a period of at least two years (under UK Law the maximum period is 6 years).
This does not imply that an item has a warranty of two years or six years respectively but permits an individual to make a claim under certain circumstances within that time period.
Amazon do not provide the warranty for this item. However, we do have certain obligations under the Sale of Goods Act which grants recourse against a seller of goods if those goods were defective at the time of purchase (i.e. if there was an inherent fault in the goods). This may include, in certain circumstances, repair, refund or replacement, but only to the extent that doing so is not disproportionate to the value of the goods, having regard to the use the customer has already had of the goods and the nature of the goods. In addition, in order to be entitled to any repair, refund or replacement 6 months or more after purchase of goods, you must be able to provide evidence that the product was defective at the time of purchase.
For more information on your rights under the Sale of Goods Act you can contact your local Trading Standards Office.
You purchased your product approximately 21 months ago and, until recently, have used it successfully and reported no fault with the product until now. In particular, you have had satisfactory use of the product for a period of time which exceeds the manufacturer's warranty period. As such, you are not entitled to a replacement or refund of the replacement value.
However, in this circumstance as a measure of goodwill we would like to offer you a choice of the following resolutions:
1. An Amazon.co.uk Gift Card to the value of £30.
2. A refund of £20.
Should you wish to choose the Gift Card, it will be applied directly to your Amazon.co.uk account will be available for immediate use. Alternatively, the refund will be issued to the bank account associated with the payment card originally used to purchase your order #XXXXXXXXXXXXX , and it can take 5 to 7 business days for your bank to process the refund.
Please reply to
XXXXXXXXXXXXX@amazon.co.uk to confirm if you wish to accept either of these offers as a full and final settlement in this matter and I will make the appropriate arrangements.
Please note that the manufacturer is often in a better position than the retailer to deal with technical problems affecting their products. Therefore, should you wish to pursue this matter further, we would encourage you to contact the manufacturer to see if they are able to provide you with any further assistance. They may be in a position to offer a repair service or could provide you with information on relevant charges for an out of warranty repair.
Warmest regards,
Rohini V
Que feriez vous les potes?
