Your Function :
Your Profile :
We offer :
Region :
Brussels
Working as part of a dynamic team you will be providing 1st or 2nd line user support.
You will be responsible for call handling & analyze, resolution, escalation & follow up on
outstanding incidents & problems.
This is a challenging position for candidates with the capabilities to move fast & enhance their
technical & personal skills to progress to on-site support level (and further to more expert level
support like server, EndPoint Management, …).).
You will be responsible for call handling & analyze, resolution, escalation & follow up on
outstanding incidents & problems.
This is a challenging position for candidates with the capabilities to move fast & enhance their
technical & personal skills to progress to on-site support level (and further to more expert level
support like server, EndPoint Management, …).).
Your Profile :
You should:
- Understand the basic parts of a PC and related peripherals in Microsoft World
- Have a good knowledge of common IT tools used by end-users
- Have experience in a Servicedesk / support environment or a bachelor degree in IT
- Have a good knowledge of English, Dutch and French (German is an advantage)
- Have excellent communication skills, oral and written
- Enjoy human contact & Enjoy working within a team
- Be able to follow up on incidents & to set priorities
- Be flexible & willing to adjust to different client environments
- Be service minded and result oriented
- Be ITIL oriented
- Be stress resistant
- Be Dynamic
- Understand the basic parts of a PC and related peripherals in Microsoft World
- Have a good knowledge of common IT tools used by end-users
- Have experience in a Servicedesk / support environment or a bachelor degree in IT
- Have a good knowledge of English, Dutch and French (German is an advantage)
- Have excellent communication skills, oral and written
- Enjoy human contact & Enjoy working within a team
- Be able to follow up on incidents & to set priorities
- Be flexible & willing to adjust to different client environments
- Be service minded and result oriented
- Be ITIL oriented
- Be stress resistant
- Be Dynamic
We offer :
- Coaching for IT competences, languages and soft skills development
- A work environment centered on human values
- A good Work/Life balance
- An attractive Salary package
o A training committee approves your training plan
o Our “practice managers” set up “training paths” to guide our employees
- We stimulate your mobility by offering you new job opportunities and experienceso Our “practice managers” set up “training paths” to guide our employees
- A work environment centered on human values
- A good Work/Life balance
- An attractive Salary package
Region :
Brussels
