We are looking for a consultant able to undertake a least two of the following missions:
1. Onsite Support:
Users onsite support level 1 & 2, including tasks such as:
* Installing and supporting workstations in order to provide state of art material to all users
* Support users in order that maximum productivity is achieved
* Respond to helpdesk issues
* Provide technical expertise to users by verbal or written means
* Coaching users
* Help with office moves regarding IT equipment; patching network cables; provide telephone systems; support out-of-office users connecting on a secure way to the network
* Ensure that company assets are maintained responsibility in order to guarantee availability of assets
* Ensure that all users are provided with application support in order to minimize unplanned downtime due to technical problems
* Ensure when working under pressure to stay calm and diplomatic in order to be as helpful as possible
2. Desktop Engineering:
Workstation support (level 3), Telecommunication support (GSM, Blackberry, Vodaphone Cart...) & Audiovisual support including tasks such as:
* Workstation support Level 3
* Customer Relation.
* Onsite VIP Support
* Interaction Expert Windows - Software.
* BlackBerry BES (Blackberry Enterprise Server) Management
* Blackberry - GSM - CarKit (560 BB - 1000 GSM) Management
* Mutlifunction network printer configuration and management
* Audiovisual support (meeting abroad included)
3. Helpdesk Analyst:
Phone & mail support (level 1 & 2) including tasks such as:
* Welcome the end-users calling or addressing their requests to the Global Helpdesk.
* Describe the incident as concisely as possible by following internal workflows. This initial description is fundamental for further understanding by end-users (confirmation e-mails) and for the diagnostic of the incident.
* Troubleshoot every case by asking the right questions to the end-users, check the opportunity to restore the service or give an acceptable workaround in order to meet the immediate business needs.
* If the call cannot be solved immediately by the helpdesk, assign the tickets to the appropriate team by following internal procedures and documentation.
PROFILE
* Languages FR - UK (Dutch is an asset)
* Educational background in IT
* A minimum experience of 2 years as an onsite agent.
* Good knowledge of common IT tools used by end-users
* ITIL minded
* Stress resistant
* Client minded
* Excellent communicational skills
1. Onsite Support:
Users onsite support level 1 & 2, including tasks such as:
* Installing and supporting workstations in order to provide state of art material to all users
* Support users in order that maximum productivity is achieved
* Respond to helpdesk issues
* Provide technical expertise to users by verbal or written means
* Coaching users
* Help with office moves regarding IT equipment; patching network cables; provide telephone systems; support out-of-office users connecting on a secure way to the network
* Ensure that company assets are maintained responsibility in order to guarantee availability of assets
* Ensure that all users are provided with application support in order to minimize unplanned downtime due to technical problems
* Ensure when working under pressure to stay calm and diplomatic in order to be as helpful as possible
2. Desktop Engineering:
Workstation support (level 3), Telecommunication support (GSM, Blackberry, Vodaphone Cart...) & Audiovisual support including tasks such as:
* Workstation support Level 3
* Customer Relation.
* Onsite VIP Support
* Interaction Expert Windows - Software.
* BlackBerry BES (Blackberry Enterprise Server) Management
* Blackberry - GSM - CarKit (560 BB - 1000 GSM) Management
* Mutlifunction network printer configuration and management
* Audiovisual support (meeting abroad included)
3. Helpdesk Analyst:
Phone & mail support (level 1 & 2) including tasks such as:
* Welcome the end-users calling or addressing their requests to the Global Helpdesk.
* Describe the incident as concisely as possible by following internal workflows. This initial description is fundamental for further understanding by end-users (confirmation e-mails) and for the diagnostic of the incident.
* Troubleshoot every case by asking the right questions to the end-users, check the opportunity to restore the service or give an acceptable workaround in order to meet the immediate business needs.
* If the call cannot be solved immediately by the helpdesk, assign the tickets to the appropriate team by following internal procedures and documentation.
PROFILE
* Languages FR - UK (Dutch is an asset)
* Educational background in IT
* A minimum experience of 2 years as an onsite agent.
* Good knowledge of common IT tools used by end-users
* ITIL minded
* Stress resistant
* Client minded
* Excellent communicational skills
